Refunds, with Love

Not quite the right sparkle? Email support@frommealways.com within 30 days after delivery, with your order number or other proof of purchase.

For this offer, keep the necklace unworn and in its original condition, with its card and box. Opening for a peek is fine! Contact us before sending anything; we'll email the outcome and next steps.

Your refund

Eligible refunds cover the item price paid and applicable tax. No restocking fee or deduction for free standard shipping. Paid delivery upgrades already used aren't refunded under this offer; that doesn't limit help for order or delivery problems, or refunds required by law.

We issue refunds to the purchaser's original payment method within 5 business days of approval, or sooner when required by law. Banks may take longer to show the credit. Gift recipients can contact us, too. We don't offer direct exchanges.

Something amiss?

Damaged, faulty, wrong or incomplete gift? Email us promptly. Photos or a short video help; let us know if you can't provide them. For confirmed faults or order errors, we'll arrange an appropriate replacement or refund at no extra cost. The condition requirements above don't apply to these problems.

Package delayed or missing, even if tracking says delivered? Contact us. We'll investigate and help with a replacement or refund where appropriate.

A change of plans?

Email cancellation or change requests promptly. Production moves quickly, so we'll confirm what's possible. Once it begins, we may be unable to stop it.

Confirmed cancellations receive a refund for the canceled items, including applicable tax and shipping. Your refund eligibility and rights concerning shipment delays still apply if production or shipping has started.

This policy doesn't limit your legal rights, including those for faulty, incorrect or undelivered goods.